top of page

Refund Policy

Returns & Exchanges Policy for Studio LeaF

 

 

Effective Date: August 18, 2025.

 

At Studio LeaF, every garment is crafted on demand and customized with care. Because each piece is made uniquely for you, we do not offer traditional returns or refunds. This is part of our commitment to sustainability—we believe in creating clothing that lasts and avoiding unnecessary waste. Instead of discarding garments, we focus on working with you to make sure you are truly happy with your order.

 

 

 

 

1. Our Commitment

 

 

Your satisfaction matters to us. If something feels off about your order, please contact us within 7 days of receiving your item at contact@studioleafonline.com

We will do everything possible to find a solution.

 

 

 

 

2. Resolution Process

 

 

If an issue arises, we address it in this order:

 

  1. Alteration – We will adjust or alter your garment to better meet your needs.

  2. Replacement – If alteration isn’t possible, we will create a new garment for you.

  3. Refund (last option) – Only when neither alteration nor replacement resolves the issue, and we determine that it’s the best course of action, will we issue a refund.

 

 

 

 

 

3. Important Notes

 

 

  • Refunds are issued only after all other options are exhausted and at Studio LeaF’s discretion.

  • Because of the custom-made nature of our products, we cannot accept returns for:

    • Change of mind

    • Incorrect size ordered by the customer

    • Preferences unrelated to quality or craftsmanship

  • ​

  • If a refund is issued, it means we cannot meet your expectations, and therefore we may not be able to accept future orders from that customer.

 

 

 

 

 

4. Shipping Costs

 

 

  • Customers are responsible for shipping costs related to alterations or exchanges, unless the issue was caused by Studio LeaF.

 

 

 

 

 

5. Contact Us

 

 

If you have an issue with your order, please reach out so we can work together to resolve it:

 

 

 

We will respond within 2 business days and guide you through the next steps.

bottom of page